Trouble Ticket

"*" indicates required fields

Name*
MM slash DD slash YYYY
Location of the problem(s)
Can the game/session/event still run if this is not fixed right away?*
Which of the following did you do to try to resolve the problem?*
Include what happened to cause the problem or what was the last thing that happened before the problem happened (power outage, guest interaction with a prop, etc), if applicable. We need as much info as possible to effectively troubleshoot.

IMPORTANT: The precise step-by-step process you took to resolve the issue is required.

Explain what you did and why it didn't work. Don't stop short of a comprehensive inspection and attempt to fix the issue. This may include installing new hasps, realigning mag locks, replacing buttons and switches and other steps.

The ticket is meant to start a process of communication so we can help you take the next steps to repair the issue, if possible.


Explain in DETAIL exactly what steps were took. Include the step-by-step process you took and what possible issues were eliminated.
Be precise. Based on what you have already done during the troubleshooting process, suggest several different possibilities to resolve the problem.
I'll be on the lookout for an email with instructions on how to proceed.*
Please watch your inbox for info on how to proceed.
Replies to this form will be delivered both to your email address and to [email protected]. Please be on the lookout.