At times, technology will fail, props will break and other difficulties will arise during games.

In order to keep the games running, it's important to learn how to respond to these interruptions quickly and with excellence.

If necessary, bring in other team members to help fix a problem or to devise a temporary workaround.

Report unresolved problems to leadership immediately by submitting a Trouble Ticket.

Escape Code Closing Checklist

• Guest House
  • Reset
  • Turn off both lamps
  • Charge flashlight
  • Someone check the reset
• Vortex
  • Reset 
  • Turn off lamp on desk (Leave other lamp on)
  • Leave front door unlocked
  • Change batteries in lamps
  • Someone check the reset
• Folklore
  • Reset
  • Leave door and gate open
  • Charge batteries in lamps
  • Someone check the reset
• Jasper 
  • Reset
  • Leave sliding door open
  • Charge batteries in lamps
  • Someone check the reset
• Journey Through Elek’s Hollow
  • Rest
  • Leave bookcase open
  • Leave prison gate open
  • Charge batteries in lamps
  • Someone check the reset

• Carry flags inside
• Turn off open sign
• Count Money
• Turn off projector
• Lock the back door and turn off back hallway light
• Lock middle hallway door 
• Clean bathroom and turn off bathroom light
• Lock side door by the back room of vortex
• Turn off viewing room lights
• Clock out
• Turn off lobby lights
• Enter pin
• Lock the door

The following are rules of conduct of general application and are supplemented by local and departmental regulations which must also be observed.  These rules may be modified at any time.

1. Employees shall maintain a presentable appearance at all times while on duty and shall wear appropriate clothing, including an Escape Code tee with jeans or pants. Pants with rips or tears and shorts are not permitted. Closed-toed shoes are required. Attention to good grooming and neatness is
2. Reporting to work under the influence of liquor or drugs or the introduction, possession or use of liquor or drugs on company premises is
3. Violence, fighting, horseplay, and other inappropriate conduct is
4. Neglect of duty and insubordination will not be
5. Smoking of any kind on Company premises will not be
6. No employee shall engage in outside employment that is detrimental to the Company's interest or where such work is competitive or in conflict with the Company's interest. Employment outside the Company must be reported to the employee's
7. Employees shall not reveal information in Company records to unauthorized persons. Employees shall not publish or broadcast material in which the Company is identified or Employee's connection with the Company is expressed or implied without first submitting such material to the appropriate Company officials for review and
8. No employee shall knowingly submit inaccurate or untruthful information for, or on, any Company record, report or
9. Employees must avoid tardiness, absence, and departure from work early without the permission of their supervisors. Employees must observe time limitations on rest and meal periods. Sleeping or loafing on the job is
10. Employees shall not use Company equipment, materials or facilities for personal
11. No employee shall be on or about Company property soliciting funds or services, selling tickets, distributing petitions or literature for any purpose (except as otherwise provided by law) at any time without the prior consent of
12. All duties shall be performed in a professional and workmanlike manner both with regard to the specific conduct of work assignments and as such activities affect one's relationship with others. In the latter instance, harassment for reasons related to sex, color, race, religion, national origin, age or handicap is strictly
13. Every employee will comply with safety regulations and
14. Every employee has a duty to protect and safeguard Company property and the property of customers and employees, and no employee shall occupy, use or operate any Company property without prior
15. No employee shall be in unauthorized possession of any property of the Company, its customers or employees or attempt to remove such property from Company
16. Employees shall not bring their own or any other minor children to their place of work or elsewhere on Company premises during the employee's working hours when such accompaniment might interfere with the discharge of the employee's duties and
17. Employees may not bring firearms or other weapons on to Company premises.
18. Employees many not express grievances with Company or its owners or managers on Facebook or any other form of social media.

Violation of any of these regulations may result in disciplinary action ranging from warning to discharge. The measure of discipline should correspond to the gravity of the offense as weighed by its potential effect on the Company as well as the seniority and work record of the employee involved, among other factors.

The Company reserves the right to make inspections of employee lockers, desks, lunch boxes, vehicles

and other items of personal property located on Company premises in those instances where there is reason to believe that they contain evidence of a violation of these regulations.  Any refusal to cooperate fully in such inspections or searches will be considered a serious form of insubordination.

Cost

• 60-Minute games cost is $34.99 per person (plus tax)
• 75-Minute games cost is $39.99 per person (plus tax)
• 90-Minute games cost is $47.99 per person (plus tax)

Room capacities and difficulty levels

• The Guest House–7 players, Difficulty: average
• Vortex–10 players, Difficulty: harder than average
• Folklore–8 players, Difficulty: hard
• The Great Escape of Jasper Jinks–6 players, Difficulty: average
• Journey Through Elek's Hollow, 12 players, Difficulty: harder than average
• Zeros- 16 players, Difficulty: harder than average
• Secret Passage- 16 players, Difficulty: hard

*If guests insist on staying together, they may exceed capacity by one or two players as long as they are warned that it will be very tight. The exception is Jasper Jinks which cannot hold more than six players.

General Info

• Must book 2 or more players for 60-minute games or 4 or more players for 90-minute games at the time of reservation (players can be
  added upon arrival)
• Bookings are private no matter how many players are booked
• Arrive 15 minutes early
• No Refunds-Live Event
• Payment is required to make a reservation
• Children 5 and under may play for free. 6 and up is regular price.
• If anyone in the group is 14 or under, they must play with a paid adult
  (18+) playing with them.
• Ages 15-17 can play without an adult, but must have an adult on site to
  check them in.
• If anyone appears to be under the influence of drugs or alcohol, they will
  not be allowed to play, and a refund will not be given.
• All rooms are Handicap accessible, but there may be times when one person in the group will have to crawl.
• Group information at www.escapecode.tv/groups
• For refunds, offer a customer credit. If they don't want a credit, direct them to www.escapecode.tv/leadership.

• Secret Passage
• The Zeros
• The Guest House
• Folklore
• Vortex requires disabled guests to be escorted through a secondary door.
• Elek’s Hollow is tight but can be done.
• Jasper Jinks is very tight.

If you are doing an in person booking make sure you have proof before giving the code. You need to see proof before giving the code. For example: if someone asks for a local discount, they must show their ID as proof. 

If there is a discrepancy or confusion and the customer is expecting a lower price, don’t just use a code but rather enter a custom discount in Resova that matches the expected price. (For example, someone wasn’t told about the service fee).

When booking groups, don’t apply the group discount until the final number of people is confirmed and payment is taken. It’s not uncommon for a group to say they have 20+ coming and then only show up with 15. 

Codes you can use in Resova:

• MULTIPLE- If a guest asks for a discount when booking multiple rooms- 15% off per booking.
• PLAYAGAIN- when booking a second game after playing one- $5 off per player 
• RESPONDERS- for first responders, only use if asked- 15% off
• BRANSONVACATION- Code we can use any time if asked- 10% off
• HOMETOWN- local discount- $5 off per player
• USATHANKS- for military- $5 off per player
• GROUPRATE- groups of 20 or more- 20% off 
• THANKYOU20- if they book again before leaving building- 20% off booking
• RACKPARTNERS- for local employees as part of rack card agreement (must fill out form at www.escapecode.tv/rack first. They use password BENEFITS to access the form on that page.)- $10 off per player. 
• ECFAF- code for friends and family to book only Monday through Thursday- $15 off per player. 

• An Escape Code shirt (or approved and branded hoodie/jacket) must be worn at all times.
• If needed, a matching single colored sweater or jacket may be worn over the shirt, but must be left open so the branding on the shirt can be seen.
• Neat pants or jeans with no holes or rips.
• Closed-toe shoes.
• Black or dark colored hats may be worn but may only include a small apparel logo.
• Please make sure you have a clean and neat appearance. Keep in mind you are working in a tight workspace with guests and other staff, so consider the potential for odors and ensure personal cleanliness.

Emails, voicemails and Telegram messages must be checked and responded to between each round throughout your shift.

To join the two required Telegram groups, go HERE. 

Answering the phone:

"Thank you for calling Escape Code, this is _________, how can I help you?"

A late arrival to work (anything one minute late or later) is cause for a warning. First a verbal warning, then a written and then, possible termination.

To encourage timeliness, staff is allowed to clock in 15 minutes prior to the beginning of the shift.

M3 (Mythric Mystery Master) is the interface we use to run our games and communicate with the teams.

Please ensure you understand how to operate M3, how to troubleshoot when it fails and the approved practices for giving hints.

Please use the verbiage below when communicating with guests about minimum group sizes:

Unfortunately, our games are not designed for fewer than the minimum number of players. This means groups of three or fewer are unable to play our two, large-scale games, and none of our games are conducive to solo play.

Since all of our experiences are private, we cannot pair players with other groups. Some companies offer public games,  where solo players may be able to join another team.

Escape Code Opening Checklist

• Turn off alarm and clock in
• Turn on lobby lights
• Unlatch front doors
• Turn on open sign
• Set up rooms:
  • Vortex
    • Check locks
    • Turn on desk lamp
    • Close and lock front door
    • Check tablet and closet door in third room
    • Check both monitors
  • Guest House
    • Check locks
    • Turn on both lamps
    • Check maglocks and whiteboards
    • Check monitor
  • Folklore
    • Check locks
    • Place lanterns in first room
    • Check all TVs
    • Close and lock the gate
    • Close door between first and second room
  • Journey Through Elek's Hollow
    • Check locks
    • Check all TVs
    • Close the bookcase
    • Close and lock jail cell gate
    • Place lanterns in first room
  • The Great Escape of Jasper Jinks
    • Check locks
    • Check all TVs
    • Close and lock sliding door
    • Place lantern in first room
  • Unlock half of side door
  • Check room temperatures
  • Turn on prep room lights
  • Turn on projector
  • Unlock and prop open ancient scrolls door
  • Unlock back door
  • Return phone calls and emails

Effective August 28, 2025, the repeal of the sick leave portion of Proposition A will take effect, meaning employers are no longer mandated to provide it.

After that date, we have decided to offer general "paid time off" instead of simply "sick leave."

While continuing to accrue at the same rate (one hour for every 30 worked), earned hours may be used for vacations and other time off in addition to illness.

The following caveats apply:

Except for illness, PTO may not be used during peak times. Peak times include spring break, summer, Labor Day weekend, Thanksgiving week, and Christmas break.

2025 Peak Dates:

• Thanksgiving week 11/24-11/30
• Christmas break 12/15-1/3

Except for illness, PTO may not be used if another employee has already requested off at the same time (check the When I Work calendar). 

PTO may not be used for any reason, including illness, and will not accrue while an employee is under an active written warning.

To request PTO:

If requesting PTO due to illness, indicate that you would like to use PTO when completing the sick form.

If requesting PTO for any other reason, indicate this when submitting your time-off request. Select either personal paid or personal unpaid. If paid, indicate how many earned hours you would like to use in the notes (a specific number of hours or all available hours).

In the event that an employee quits working for Escape Code, available PTO will be paid out on their last paycheck if the following conditions are met:

The employee is in good-standing (not being fired or under a written warning).

The employee gives and fulfills a two-week notice.

We reserve the right to modify or revoke this PTO policy. Also, please be aware that should the state pass another sick leave mandate, this PTO policy will likely be terminated in order to implement a sick leave policy in compliance with the state mandate.

ESCAPE CODE BRANSON, LLC. EMPLOYEE PERSONAL PHONE/DEVICE POLICY

• Disturb colleagues.
• Get distracted from their work.
• Create security issues by misusing personal devices or the company’s internet connection.

1. Play games, watch video, listen to audio or use social media on their phone.
2. Have their phone in their hand or immediately accessible to them for any reason, at any time, when guests are in the building. (No checking for emails or messages)
3. Use their device’s camera or microphone to record (unless specifically given approval for a business project).
4. Use their device in an area where phone use is explicitly prohibited (e.g., in the lobby, in front of guests, etc.).
5. Download, upload, or view inappropriate, illegal, or obscene material on any device.

• Quickly check their phones for emails and messages ONLY when no guests are in the building and all games are fully reset (No more than 3 minutes in between games).

• First violation: verbal warning and possible reduction of weekly work hours
• Second violation (within 90 days): written warning and forfeiture of all bonuses until the warning falls off (90 days)
• Third violation (within 90 days): possible termination

When power goes out, breakers get tripped or, in some instances, when the fire alarm goes off, we must carefully check several projectors, mag locks, computers, audio receivers and more. 

ESCAPE CODE UPSTAIRS:

• Prep room projector
• Prep room media player
• Prep room audio receiver
• Prep room 2 TV
• Prep room 2 media player
• Lobby audio receiver (make sure lobby music is playing)

UPSTAIRS CONTROL ROOM: 

• All modems and routers by the GH laptop
• Three Hue devices hanging on Wall by GH laptop
• M3 laptop
• All game laptops
• Make sure M3 remote windows are full screen on all games
• All DVRS
• All sound boards 
• Cell phone charging
• Telegram and email connected

THE GUEST HOUSE:

Room 1

• TV and volume fully up
• Small picture on wall closed
• Top and bottom of door closed
• Lights on
• Keypad on and working

Room 2

• Keypad and maglock on door on and working
• Box on wall closed
• Black light on

JASPER JINKS:

Room 1

• TV on and volume fully up 
• Gold bags returned and box mag locked
• Note returned and box mag locked
• Door to room three closed
• Hue lights at appropriate settings (use Hue app on cell phone to adjust if necessary)

ELEK'S HOLLOW:

Room 1

• TV on and volume fully up 
• Black light on
• Window closed
• Hue lights at appropriate settings 

Room 2

• Bookcase closed
• Make sure purple ball didn't get dislodged

Room 3

• TV on and volume fully up 
• Keypad on and working

FOLKLORE

Room 1

• TV on and volume fully up 
• Beanstalk TV on and volume fully up
• Sprite player connected to Beanstalk TV on and working (test with button in control room)
• Door closed
• Projector and media player that displays words on the wall both on and working
• Keypad and maglock on door on and working

Room 2

• TV on and volume fully up 
• Heidi and Gunther's TVs both on.
• Sprite player connected near Heidi TV on and working (test with button)
• Flickering lights working (controller located in ceiling)
• Projector and media player that displays words on the wall both on and working

Room 3

• Magic mirror TV on and volume fully up 
• Sprite player connected to magic mirror TV on and working (test with button)
• Maglock on jewel box on and working
• Projector and media player that displays words on the wall both on and working
• Keypad on and working

VORTEX

Room 1

• TV on and volume fully up 
• Storm projector and media player working (located on top of wall)
• Rain projector and media player working (located on top of wall)
• Lightning machine working (located in ceiling)
• Lightning audio working (receiver located on top of closet and sub located in box on floor)

Room 2

• Door to tunnel closed
• Door to storm shelter closed
• Clock closed
• WRATH projector and media player working (access via locked tunnel door in third room)

Room 3

• TV on and volume fully up 
• Storm audio on and volume set correctly (located in locked tunnel)
• Closet door closed AND reset correctly (win the game and immediately remove fuse then close door again)

When power goes out, breakers get tripped or, in some instances, when the fire alarm goes off, we must carefully check several projectors, mag locks, computers, audio receivers and more. 

ZEROS CONTROL ROOM

• M3 laptop working
• Make sure M3 remote windows are full screen on all games
• DVRS
• Sound board

ZEROS:

Courtyard

• Lightning machine working (located in ceiling)
• Lightning audio working (located in ceiling)
• Projector on
• Projector audio working (receiver located in control room)

Law Office

• TV and media player on 

Boutique 

• TV on and media player working (located behind TV)
• Both audio buttons working (controllers located in ceiling)
• Background music on (receiver located in control room)

Storage Room

• TV on and media player working (located behind TV in boutique)
• Background music on (receiver located in control room)

When power goes out, breakers get tripped or, in some instances, when the fire alarm goes off, we must carefully check several projectors, mag locks, computers, audio receivers and more. 

SECRET PASSAGE CONTROL ROOM 

• M3 laptop working
• Make sure M3 remote windows are full screen on all games
• DVRS
• Sound board
• Audio working (receiver located next to sound board)
• Make sure toggle on wall is set to default unless override is needed temporarily after fire alarm activates

Secret Passage:

• Lobby
• TV on
• Door behind desk closed (you may need to turn it on with the black switch hanging on the wall in the control room)
• Hallway door closed

Large Hallway:

• Door to small hallway closed

Small Hallway:

• TV on

Manager's Office:

• Door to secret passage closed

Housekeeping:

• Picture frame closed

We don't participate in or facilitate any changes to the game for proposals, gender reveals, birthdays or other special occasions. We don't send special hints, hide the ring (HUGE liability), change puzzles, add in notes or adjust anything at all. We are entirely hands off.

Guests are allowed to use their time in the game to hide their own items as long as they don't have to be placed prior to game time. Again, we do not participate in any fashion and we run the game as normal.

As usual, the game must be vacated immediately upon completion, so there is no time for clean up of party items.

If a group is unable to make their scheduled game, the first offer must be to reschedule the game. However, a store credit may be offered in most situations.

No shows are not eligible for a credit unless approved by leadership.

Staff is not authorized to offer refunds in most cases. If a guest is not satisfied with a rescheduled game or a store credit, direct them to www.escapecode.tv/leadership to make their request.

• Being overly engaged in talking with co-workers.
• Turning our back on our games to talk with co-workers.
• Reading.
• Doing homework.
• Looking at our phones.

• Know each game in detail so you can be prepared to send a hint within 3 seconds of the request.
• When necessary, have a custom hint ready to go so you don’t have to spend time typing when a hint is requested.
• Do not over-hint. The goal, while uncommon, is to complete a game with zero hints. Hints, though necessary at times, take our guests out of immersion.
• Only use custom hints when absolutely necessary. Use the pre-written hints most always.
• Do not engage in casual dialogue via the hint system. Keep it immersive and ensure the guest doesn’t sense they are talking back and forth with their game guide.

Reasons to Give Hints

• When asked
• To diffuse a tense situation
• To bring needed clarity (for example, they have the correct code but the lock didn't open, etc)
• To help them reach milestones

SICK TIME-OFF
When requesting time off for sickness, you must complete the form at www.escapecode.tv/sick.

Your health and the health of your coworkers are important to us. If you have a communicable illness, we may require your time off to be extended, even if you are feeling better.

‣ UNNECESSARY ABSENCES
It's extremely important to avoid missing scheduled shifts unnecessarily. If you can work and are not potentially contagious, consider working. In most circumstances, requesting sick time off should be uncommon.

‣ REPORTING AS SICK MID-SHIFT
While leaving in the middle of a shift may occasionally be necessary, please avoid this if possible.

‣ REPORTING AS SICK PROCEDURE
When reporting as sick, you MUST message Amy directly. If there is no response within 30 minutes, contact Jill. You must ALSO fill out the form.

PLEASE submit the form as soon as you know you may miss your scheduled shift.

If you need time off for any other reason, submit a time-off request via When I Work before the schedule is published.

Your first stop when looking for help is to visit the HELP page at www.escapecode.tv/help.

If you are unable to resolve the issue, seek advice from your teammates.

If the issue remains unresolved, visit www.escapecode.tv/help. 

The work week begins on Monday. The schedule is typically released on Friday (three days prior), and time-off requests should be submitted by Tuesday (six days prior).

Time off requests are not guaranteed, especially during peak times or if other employees have already requested off during the same period. Therefore, it is essential to submit requests as far in advance as possible. 

If the schedule has already been published, you are responsible for your shift (except in the case of illness) unless you find another employee to cover for you.

Employees are NOT allowed to solicit for tips, whether subtle or direct. Offering discounts or other incentives in order to encourage tipping is not allowed. Spending extra time (beyond the approved brief and debrief scripts) in order to encourage tipping is not allowed.

• If you hear a storm siren, alert your groups via a hint and ask them if they’d like to keep playing or if they’d prefer to stop until the sirens stop.
• If they prefer to keep playing, alert them of any weather changes that you become aware of.
• If they choose to pause their game, allow them to resume once the sirens have stopped.
• For groups in Vortex, don’t ask their preference, but rather move them out of their game room since they are directly next to an exterior window.
• Gather people in the hallway, in the second prep room and next to the restroom.