What we need

Game Guides are responsible for the guest experience from the time a team enters the door until we thank them for visiting us at the end of the game. 

Specifically a Game Guide will:

  • Greet guests as they enter the building with passion and energy!
  • Check them in via our booking system. 
  • Brief them about the rules, game strategy and story. 
  • Answer any questions they may have. 
  • Closely monitor their game via audio and video from the control room. 
  • Communicate with them as needed during the game. 
  • Quickly reset the room for the next team. Speed and extreme attention to detail is mandatory.
  • Answer phone calls, respond to emails and make bookings.
Additionally, staff is responsible for cleaning the property as needed to ensure an atmosphere of excellence is maintained.

The prime candidate will:

  • Smile a lot, know how to have fun and enjoy interacting with people. 
  • Have a strong work ethic understanding that our business keeps an extremely tight schedule.
  • Be detail oriented. 
  • Have a steady work history.
  • Be able to resolve unexpected problems as they arise. 
  • Be able to multi-task. 
  • Have fantastic communication skills. 
  • Have at least basic computer knowledge. (Sending emails, basic troubleshooting when apps or computers aren't functioning properly, etc.)

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