FREQUENTLY ASKED QUESTIONS
While they can be intense, we do not have a fear factor built into our games.* The games are filled with fun and wonder and are designed for the whole family. Nothing jumps out at you and you are free to leave a room at any time. A room may be dark and have dramatic and cinematic music playing, so young children may be slightly nervous, but we do everything we can as a staff to support and encourage the kiddos. We want them to know that they really will have a great time and that there is nothing to be afraid of!
We strongly recommended that you book online prior to making a trip to Escape Code. Rooms can fill up hours or even days in advance, so secure your preferred spot as soon as possible! If you are in the area and want to stop by to see if we have immediate availability, you are more than welcome to do so.
No. Please keep in mind that the game is a live event, so once the booking is confirmed, refunds are not allowed. You may reschedule your game at any time prior to 24 hours before your reservation. In the event of emergency or illness, we will issue a voucher to be used for a future booking.
It's essential that you arrive no later than 15 minutes prior to the start of your game. Your briefing begins prior to your scheduled game, so don't be late!
All rooms at Escape Code are private.
You will not be grouped together with others at Escape Code. You will enjoy your experience with the people in your group alone.
Unfortunately, our games are not designed for fewer than the minimum number of players. This means groups of fewer than four are unable to play our two, large-scale games, and none of our games are conducive to solo play.
Since all of our experiences are private, we cannot pair players with other groups. Some companies offer public games, where solo players may be able to join another team.
Kids have a blast at Escape Code! Their spirit of adventure will help the team find clues and give input on puzzles. While they won't be able to conquer the whole room without your help, you are all sure to have a great time working together.
Keep in mind that you will need to keep your eye on toddlers to ensure they don't interact with (break!) our props.
PAYMENT
Children five and under can play for free. All other ages, both children and adults, pay the same ticket price per person.
RESTRICTIONS
Children aged fourteen and under must have a paid adult (18+) in the game room with them. Children between the ages of fifteen and seventeen can play in the room alone but must be signed in by a parent.
People are occasionally concerned about being locked in a room. You have nothing to worry about at Escape Code as we do not lock our doors and you are free to leave the room at any time if necessary. People who are initially hesitant to play commonly report back that they had the time of their lives!
60-minute experiences are $34.99 per person.
75-minute experiences are $39.99 per person.
90-minute experiences are $47.99 per person.
You will pay at the time of booking your room.
The games last either 60, 75 or 90 minutes and the briefing and debriefing take approximately 20 minutes.
Your sense of adventure and problem solving savvy! You can wear whatever is most comfortable. If you require reading glasses, you should probably bring them along. You will be squatting down, looking under items and investigating objects throughout the room.
Yes! All of our rooms are handicap accessible. Every member of your team will be able to participate and have a great time. We have enjoyed hosting guests with wheelchairs, service animals and other forms of assistance.
With that in mind, The Great Escape of Jasper Jinks is our smallest game room and may be challenging to maneuver with wheelchairs. It is accessible but it will be quite tight. It's your call!
Also, Vortex is wheelchair accessible, but at one point during the game the guest will be escorted through a secondary access point.
