Onboarding

Onboarding

 

 

Escape Code Onboarding

FREE
2 weeks of access

Welcome to the Escape Code team!

This onboarding and training material will help acclimate you with the culture, policies and expectations at Escape Code.

We look forward to working with you as we provide five-star customer care together!

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Intro to Escape Code

Welcome & Company Vision
Lesson 1 of 4 within section Intro to Escape Code. You must enroll in this course to access course content.
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The Guest Journey
Lesson 2 of 4 within section Intro to Escape Code. You must enroll in this course to access course content.
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De-escalation 101
Lesson 3 of 4 within section Intro to Escape Code. You must enroll in this course to access course content.
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Five-Star Experience
Lesson 4 of 4 within section Intro to Escape Code. You must enroll in this course to access course content.
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Operations, Apps and Safety

Booking and POS Systems
Lesson 1 of 4 within section Operations, Apps and Safety. You must enroll in this course to access course content.
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Opening & Closing Procedures
Lesson 2 of 4 within section Operations, Apps and Safety. You must enroll in this course to access course content.
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Safety & Emergency Protocols
Lesson 3 of 4 within section Operations, Apps and Safety. You must enroll in this course to access course content.
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Facility Rules
Lesson 4 of 4 within section Operations, Apps and Safety. You must enroll in this course to access course content.
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The Art of Game Management

The Briefing, Monitoring, Hints and Debriefs
Lesson 1 of 1 within section The Art of Game Management. You must enroll in this course to access course content.
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Game-Specific Deep Dives

Game Descriptions and Videos
Lesson 1 of 1 within section Game-Specific Deep Dives. You must enroll in this course to access course content.
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Team Member Experience

Code of Conduct and Expectations
Lesson 1 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Paid Time Off (PTO)
Lesson 2 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Calling In Sick
Lesson 3 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Requesting Time Off
Lesson 4 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Dress Code
Lesson 5 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Discounts
Lesson 6 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Email, Voicemail & Telegram
Lesson 7 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Refunds & Credits
Lesson 8 of 8 within section Team Member Experience. You must enroll in this course to access course content.
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Advancement Track

Four-Stage Advancement
Lesson 1 of 1 within section Advancement Track. You must enroll in this course to access course content.
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